At mezztt, we hope you have confidence in your purchases. If there is anything wrong, please contact us so that we can provide assistance.
1. Return eligibility
You can request a return within 30 days after receiving the order.
To meet the return criteria, items typically must:
-Not worn, not cleaned, not altered.
-No stains, odors, or damage caused after delivery.
-Return with the original label attached.
-Please provide the order number or proof of purchase.
These conditions do not limit any of your rights to defective, damaged, or incorrectly supplied products.
2. Non refundable items
Any applicable exclusions will also be determined prior to purchase. Unless valid exceptions are explicitly disclosed, the sale of goods follows our standard return policy.
3. How to apply for a return
Email[ support@mezztt.com ]：
-Your order number.
-The item you want to return.
-The reason for your return.
-Photos, if the item is damaged, defective, or incorrect.
We will provide return instructions and the correct return address. Please contact us before returning the item to avoid any processing delays.
Please do not send returns to the sender's address on the package unless we confirm that this is the correct return address.
4. Return and shipment
For returns caused by changes in mind, size preferences, or unwanted items, the return shipping cost [to be paid by the customer/borne by mezztt].
If you receive defective, damaged, or incorrect products, please contact us before arranging a return. We will provide appropriate solutions and bear the necessary return shipping costs as required by applicable laws.
If you arrange the return yourself, we recommend that you use tracking shipping services and keep your shipping receipt.
5. Damaged, defective, or incorrect items
Please check your order after delivery. If the product is damaged, defective, or different from the one you ordered, please contact us promptly[ support@mezztt.com ].
Please include your order number, problem description, and clear photos as much as possible. Based on the specific situation and your applicable rights, we will arrange for replacement, refund, or other appropriate remedial measures.
6. Refund
Once we receive and inspect your return, we will notify you if the refund has been approved. If the return is rejected, we will explain the reason.
The approved refund will be issued within [number] business days using your original payment method, subject to any shorter time required by law. Your bank or payment provider may require additional time to issue credit limits.
The original shipping fee is [indicate if it can be refunded and under what circumstances it can be refunded], unless a refund is required by law.
The return fee or other deduction amount (if any) is [describe applicable fees, or indicate "none"] and will be disclosed as needed before purchase.
If your refund does not appear after the prescribed processing period, please contact us.
7. Communication
[Select and keep options that match your store process.]
If exchange is available:
If you need other sizes or colors, please contact[ support@mezztt.com ]The exchange depends on the supply situation. Before continuing, we will confirm any shipping or price differences.
If the exchange is unavailable:
We do not offer direct exchange. Please request a return of the original product and place a new order for the size or color you prefer.
8. Order cancellation
If you want to cancel the order, please send us an email as soon as possible. We will do our best to meet your requirements before the order is shipped.
If your order has already been shipped, you may need to follow our return process. This does not affect any cancellation rights under applicable legal provisions.
9. Your legal rights
This policy does not exclude or restrict any mandatory consumer rights, including applicable cancellation rights and remedies for defective or misdescribed goods. If the applicable law provides greater protection, then this protection will apply.